Customer Service

If you have any unanswered questions, please contact us through the Contact page by mail, email, phone or by using the contact form. We will try and get back to you as soon as possible.

Shipping & Delivery

Decotech ships to Worldwide.  Decotech offers shipping by Cargo and courier services. If you would prefer faster, guaranteed (with a tracking number) please choose one of the fast shipping options on checkout. Delivery time depand on order items production time If selected items in stock they processed once a day and typically ship.

Privacy & Security

Decotech makes every effort to keep your personal information safe.  We provide a secure site for online ordering.  Your credit card information is not stored by Decotech and so there is no risk of loss through credit card theft.

Returns & Replacements

Decotech offers a 100% 30 day guarantee on our products.  If for any reason you do not like the product or match as per described, return unused, undamage to us at Decotech Enterprises, Rehman Street Khan Mahal Rd, Sialkot-51310 Pakistan. Ph: 0092-523 300040, Mbl: 0092-300 7109522 and we will refund the full amount you paid less shipping and handling charges.

Ordering

Ordering online with Decotech is safe and simple.  Your orders are taken through our ecomerce website and routed to our production department. If your selected items in stock, orders processed once a day and typically ship next day.

Samples

Samples available against payment of samples + courier in advance through our Bankers or PayPal, Due to safe delivery samples will only be sent per courier. We do not offer Free Samples.

Payment, Pricing & Promotions

All payments through bank or PayPal. From new clients with first order is required 100% advance payment with order or 50% in advance with order + 50% before shipment. All items pricing depand on customer requirment FOB, C&F (by air / by sea). For promotions customers are welcome to sign up for our mailing list. Your mailing list preferences can be managed through your account (access your account from the "My Account" link in the header of every page on the site.

Viewing Orders

You can sign in to view your Account preferences and order history.  Access "My Account" from the header

Updating Account Information

You can view and edit your Account Information from the "My Account" link in the header.  Preferences, mailing addresses, email addresses etc can be managed from the "My Account" area.